Privacy Policy

ProSolve Ltd is registered in England and Wales under company number 13955695. Our registered office is 483 Green Lanes, London, N13 4BS, United Kingdom. For the purposes of data protection law, ProSolve Ltd is the data controller for personal data collected through this website.

Contact us: info@prosolve.uk · +44 330 321 0494

We collect the following categories of personal data:

• Contact enquiries — name, email address, and message content when you submit the contact form. Lawful basis: legitimate interests (responding to your enquiry).
• Job applications — name, phone number, email address, cover note, and CV when you apply for a role. Lawful basis: legitimate interests (recruitment); where we need to take steps prior to a contract, performance of a contract.
• Technical / hosting data — your IP address, browser type and version, and request metadata are processed by our hosting provider, Vercel, as a necessary part of serving the website. Lawful basis: legitimate interests (operating a secure website).
• Analytics data — anonymised, aggregated page-view statistics collected by Vercel Analytics only if you accept analytics cookies. No personal data is stored by Vercel Analytics. Lawful basis: consent (UK GDPR Art. 6(1)(a); PECR reg. 6).

We do not intentionally collect special category data. Payments are processed on myprosolve.co.uk via Stripe — payment card data never passes through prosolve.uk.

We share personal data with the following sub-processors, each bound by contractual data-processing terms:

• Vercel Inc.(United States) — website hosting and infrastructure. Your IP address and HTTP request metadata pass through Vercel's servers with every page load. International transfers are covered by the EU–US Data Privacy Framework and UK adequacy regulations. Vercel Privacy Policy.
• Vercel Analytics — anonymised, aggregated page-view statistics. Loaded only after you give cookie consent. Vercel states that Vercel Analytics does not store personal data or set persistent tracking cookies.
• Web3Forms— form-submission delivery service. When you submit a contact or job-application form, the data you enter is transmitted to Web3Forms' servers, which forward it to our mailboxes. Data is not retained by Web3Forms beyond delivery. Web3Forms Privacy Policy.
• Vercel Blob— secure file storage used to hold CV files uploaded through job-application forms. Files are stored in Vercel's infrastructure and are not publicly accessible.
• Stripe / myprosolve.co.uk — payments are processed on myprosolve.co.uk. When you click a checkout link you leave prosolve.uk. Stripe processes payment card data as a controller in its own right. Stripe Privacy Policy.

We do not use Google Fonts at runtime. Fonts are self-hosted at build time by Next.js; no request is made to Google's servers when you visit this site.

We do not use advertising networks, social media pixels, or any third-party tracking technology beyond what is listed above. No advertising script loads on this site, with or without your consent, and your browser is never made to contact an advertising platform. How we do measure our advertising is set out in section 4.

When we run paid advertising, the platform appends a reference to the link you click — a string such as gclid in the address of the page you land on. It identifies the click, not you, and the platform puts it there before you reach us.

Nothing is stored unless you turn on the advertising category. If you do, we keep that reference in your browser for up to 90 days, so that if you go on to make an enquiry we can tell the advertising platform — from our own server — that its campaign led to it. We send the fact of the conversion and the reference the platform itself issued. Your browser never contacts the platform, and we do not build, share or sell a profile of you.

Lawful basis: consent, under the Privacy and Electronic Communications Regulations and the UK GDPR. Leave the category off and the reference is discarded when you close the page — we simply would not know which campaign worked. You can withdraw consent at any time from the Cookie Settings page, which deletes anything already stored.

Vercel is based in the United States. Personal data transferred to Vercel is protected by the EU–US Data Privacy Framework (for EU residents) and by UK adequacy regulations or the International Data Transfer Agreement (for UK residents).

We retain personal data only as long as necessary for the purpose for which it was collected:

• Contact enquiry data — up to 24 months from receipt.
• Job application data — up to 12 months if unsuccessful; longer if a working relationship begins.
• CV files stored in Vercel Blob — deleted within 90 days of the application being resolved, unless you are engaged.
• Server / hosting logs (Vercel) — typically 30 days, per Vercel's own retention policy.
• Advertising click reference (only if you consented to one being kept) — held in your browser for 90 days, then discarded automatically; sooner if you withdraw consent or clear site data.

We use a strictly-necessary cookie (prosolve_cookie_consent) to remember your cookie preferences, and an optional analytics cookie (_vercel_analytics) loaded only with your consent. See our Cookie Settings page for the full cookie table and to change your preference.

You have the right to:

• Access a copy of your personal data (Subject Access Request).
• Rectification of inaccurate data.
• Erasure ("right to be forgotten") where no lawful basis for continued processing exists.
• Restriction of processing in certain circumstances.
• Data portability (where processing is based on consent or contract).
• Object to processing based on legitimate interests.
• Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any right, email us at info@prosolve.uk. We will respond within one calendar month. We may need to verify your identity before acting on a request.

If you believe we are not handling your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

• Website: ico.org.uk
• Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Access to personal data within ProSolve is restricted to those with a genuine need.

We may update this policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of the site after an update constitutes acceptance of the revised policy.