Privacy Policy

ProSolve LTD is a company registered in England and Wales under company number 13955695, with its registered office at 483 Green Lanes, London, N13 4BS, United Kingdom. For the purposes of data protection law, ProSolve LTD is the data controller responsible for your personal data when you interact with this website.

ProSolve operates a portfolio of brands including DatSov, OBLIGE, Legacy State RP and WellConnected. Where one of those brands collects your data directly through its own service, that brand may act as the relevant controller; this policy covers data collected through the ProSolve corporate website.

We may collect and process the following categories of data:

• Contact data — your name, email address and any information you choose to include when you complete our contact form or email us.
• Communications data — the content of messages, enquiries, job applications and partnership requests you send us.
• Technical data — your IP address, browser type and version, device information, and other diagnostic data collected automatically when you use the site.
• Usage data — information about how you use our website, including pages visited and interactions.

We do not intentionally collect special category data through this website. Please do not send us sensitive personal information unless we specifically request it.

We only use your personal data when the law allows us to. Most commonly, we rely on the following lawful bases:

• Consent — where you have given clear consent for us to process your data for a specific purpose (for example, responding to an enquiry you submit through our form).
• Legitimate interests — to respond to your enquiries, operate and improve our website, ensure security, and manage recruitment and partnership requests, provided your rights do not override those interests.
• Legal obligation — where we need to comply with a legal or regulatory obligation.
• Performance of a contract — where processing is necessary to take steps at your request before entering into, or to perform, a contract with you.

We do not sell your personal data. We may share your data with trusted third parties who provide services on our behalf, such as hosting, email delivery, analytics and IT support providers. These processors act only on our instructions and are bound by contractual obligations to keep your data secure.

We may also disclose your data where required by law, to protect our rights, or in connection with a corporate transaction such as a merger or acquisition.

Where we transfer your personal data outside the United Kingdom, we ensure a similar degree of protection is afforded to it by relying on appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry and recruitment data is typically retained for up to 24 months unless a longer period is required by law or an ongoing relationship.

Under UK data protection law, you have the right to: request access to your personal data; request correction of inaccurate data; request erasure; object to or restrict processing; request data portability; and withdraw consent at any time. You will not have to pay a fee to exercise these rights in most cases.

To exercise any of these rights, please contact us at info@prosolve.uk. We will respond within one month.

Our website may use cookies and similar technologies to operate properly, remember your preferences and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.

We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your data to those who have a genuine business need to know.

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us at info@prosolve.uk or by post at ProSolve LTD, 483 Green Lanes, London, N13 4BS, United Kingdom.